What is the two-stage approval process for businesses?
Unlike customer accounts (which are instant), all food business accounts on GoBy go through a 2-stage approval process to ensure quality and compliance:
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🔵 STAGE 1 — Approval (Basic Review)
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⏱️ Timeline: 24-48 hours after submission
What's reviewed:
• Your account information (name, email, phone)
• Business name and basic details
• Business type selection
After Approval (Stage 1):
✓ You can log into the Business Dashboard
✓ Start building your menu (add items, categories, photos, prices)
✓ Configure business settings (operating hours, delivery zones)
✓ Set up payment/payout preferences
✗ You CANNOT go online or accept live customer orders yet
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🟢 STAGE 2 — Full Verification (Document Review)
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⏱️ Timeline: Varies (may require additional documents)
What's verified:
• Business registration documents (Commercial Register, EIN, License)
• Health and safety certifications (where applicable)
• Tax registration compliance
• Physical location verification (for restaurants)
After Full Verification (Stage 2):
✓ Your business is marked as "Verified" with a badge
✓ You can toggle your status to "Online"
✓ Customers can see your restaurant and place orders
✓ You start receiving payments through GoBy
✓ Full access to analytics, reporting, and promotions
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📊 Status Summary
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🟡 Pending — Application submitted, waiting for review
🔵 Approved (Stage 1) — Dashboard access granted, can set up menu
🟢 Verified (Stage 2) — Fully operational, can accept orders
🔴 Rejected — See reason, fix issues, and reapply
⚫ Suspended — Contact support for resolution
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💡 Tips for Faster Verification
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• Upload clear, high-resolution scans of all documents.
• Ensure all business licenses are current and not expired.
• Provide matching names across all documents.
• Respond quickly if the admin requests additional information.
• Use Stage 1 time wisely — build your complete menu so you launch faster.