I didn't receive the OTP verification code. What should I do?

If you haven't received the 6-digit OTP code after registering, don't worry — this is usually easy to fix. Follow these troubleshooting steps:

1️⃣ Check your Spam/Junk folder
Verification emails sometimes get filtered. Look for an email from GoBy with the subject "Your Verification Code".

2️⃣ Verify your email address
Double-check that you typed the correct email during signup. Even one character wrong means the code goes to the wrong inbox.

3️⃣ Resend the code
Click "Resend Code" on the verification page. Each time you resend, the old code is invalidated and a brand new 6-digit code is generated.

4️⃣ Wait before resending
There is a short cooldown between resend attempts. Wait at least 60 seconds before requesting another code.

5️⃣ Check your email provider
Some corporate or university email servers may delay delivery. If possible, try registering with a Gmail or Outlook address.

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⏳ OTP Code Details
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• Code length: 6 digits (numeric only)
• Valid for: 10 minutes from the time it was sent
• Max attempts: 3 per code
• After expiry: Click "Resend" to get a fresh code
• Old codes: Automatically invalidated when a new one is sent

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⚠️ Special Cases
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• Google Sign-Up users do NOT receive an OTP — Google handles your email verification automatically.
• If you entered the wrong email during registration, you cannot change it. You'll need to register again with the correct email.
• If the problem persists for more than 10 minutes, contact GoBy Support through the help page.
• Some email providers may take up to 5 minutes to deliver. Be patient before clicking Resend.