How do I log into my GoBy account?
Logging into GoBy is simple. Here's how:
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π§ Login with Email + Password
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1. Go to your franchise website's login page (e.g., /login/).
2. Enter your registered email address.
3. Enter your password.
4. Click "Sign In".
5. You'll be redirected to your dashboard based on your account type:
β’ Customer β Customer Dashboard
β’ Driver β Driver Dashboard (or Onboarding Pending if not yet approved)
β’ Business Owner β Business Dashboard (or Pending Approval page)
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π΅ Login with Google
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1. Click "Continue with Google" on the login page.
2. Select your Google account.
3. You're logged in instantly β no password required.
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β οΈ Common Login Issues
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β’ "Invalid credentials" β Check your email/password. Passwords are case-sensitive.
β’ "Email not verified" β You need to verify your email first. Check your inbox for the OTP.
β’ "Account suspended" β Your account has been suspended. Contact support for details.
β’ "Account pending approval" β For drivers/businesses, you'll see a pending status page after login. You can access limited features while waiting for admin approval.
β’ Locked out β After too many failed attempts, your login may be temporarily rate-limited. Wait a few minutes and try again.
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π± Mobile App Login
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β’ Use the same email/password or Google login in the GoBy mobile app.
β’ Your session is authenticated via JWT tokens.
β’ Tokens auto-refresh so you stay logged in.
β’ For security, your session expires after extended inactivity.